Android Games

1.Name of the Service : Robi Game hub

2.Target Base  : All Internet Customers

3.Launch date : 4th August 2016

4.Access Mode : WAP Portal (http://game.robi.com.bd)

5.Short code  : 22009

6.     Service brief: Robi Game hub is a gaming portal and application whereby Robi users can enjoy different categorical games. Robi Game hub service will fulfill user’s needs in terms of content quality and affordable tariff. Once user visits http://game.robi.com.bd, they will need an active data connection to be able to download on-demand & in-app games or download the application. Data charges will be applicable as per the package selected. Robi game hub is available through WAP portal and Application. Below is the features of this unique service –

 

Ø  WAP portal: By visiting http://game.robi.com.bd, Robi users can download some unique collections of FREEMIUM (in-app) games. After downloading the free game, they can play it by paying the premium fee for in-app purchase. User can download some on-demand games also from this portal. Robi user can get the Application download option here to join the VIP club. In the WAP porta, Robi user can download freemium and do-demand games or can download Robi Game hub APP.

 

Ø  Application:  After downloading the application from WAP portal, Robi users can join the VIP club which is daily/weekly/monthly subscription model or download the on-demand games from this android App. VIP club subscriber will be offered minimum 20% discount on in-app purchase fee.

 

9.     How to use: User needs to log on to WAP site http://game.robi.com.bd from their android mobile via their mobile browser. Also can download freemium game & on-demand or download app from portal and able to download unlimited games based on subscription. Remember to bookmark for easy access.

Here are some pointers to HELP you connect:

To browse the portal and application, please make sure -

ü  Your mobile is configured with Mobile Internet (WAP/GPRS/EDGE) settings.

ü  You are using a compatible mobile to browse content properly.

ü  You have enough space for download game on your mobile.

 

10.  How to avail the service:

 

a)     Mobile site: Go to http://game.robi.com.bd and click on game and download the game at pay per demand. Data charge, on-demand fee and In App tariff will be applicable. From this WAP portal, users can download the application on their android mobile to subscribe the service.

b)    Application: User can join the VIP club to download unlimited games and get minimum 20% discount on in-app purchase feature. User can also enjoy on-demand games from this app.

 

 

 

 

c)     Find the summary:

Option

APP

WAP

Subscription (VIP club)

YES

N/A

On demand game

YES

YES

In-app purchase

YES

YES

Minimum 20% discount on in-app purchase (applicable only for VIP club users)

YES

N/A

 

 

 

 

 

 

 

 

11.  Tariff:

Package

Activation

Deactivation

Short code

Base Price

Auto-renewal

Daily

Only by APP - click on Join VIP to subscribe

STOP GH1 or by App – click on ME option & cancel

22009

BDT 8.00

YES

Weekly

Only by APP - click on Join VIP to subscribe

STOP GH7 or by App – click on ME option & cancel

22009

BDT 25.00

YES

Weekly non auto

Only by APP - click on Join VIP to subscribe

STOP GH30 or by App – click on ME option & cancel

22009

BDT 25.00

no

Cancel any subscription

NA

UNSUB/Stop all

22009

NA

NA

In-app purchase (Any price within this range)

By APP & WAP

NA

NA

BDT 0 to 45.00

No

On-demand games (Maximum)

By APP & WAP

NA

NA

BDT 45.00

No

 

Note:

·         Data charge will be applicable for browsing the portal/application and downloading games.

·         5% Supplementary Duty (SD), 15 % VAT on tariff inclusive of SD and 1% surcharge on base tariff will be applicable.

·         There are no SMS option to activate the service or get the service link.

·         User can be able to cancel the service through SMS and Application

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Help and Support

 

First Level Support:

Support Email: gamehub.service@gmail.com

Contact no. +8801827595118

From 9 AM to 6 PM (except Govt. holiday, Friday & Saturday)

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Robi Game hub FAQs

 

1.     Can I download the game on a non-android phone?

     

Ans. No, the game only support on android phone.

 

2.      For how long will the games be there on my mobile handset?

 

Ans. Once the content is downloaded, it will remain there forever, till the time it is manually deleted.

 

3.     How can I avail this service?

 

Ans. Robi game hub is available through WAP portal and Application. Below is the features of this unique service –

 

Ø  WAP portal: By visiting http://game.robi.com.bd, Robi users can download some unique collections of FREEMIUM (in-app) games. After downloading the free game, they can play it by paying the premium fee for in-app purchase. User can download some on-demand games also from this portal. Robi user can get the Application download option here to join the VIP club. In the WAP porta, Robi user can download freemium and do-demand games or can download Robi Game hub APP.

 

Ø  Application:  After downloading the application from WAP portal, Robi users can join the VIP club which is daily/weekly/monthly subscription model or download the on-demand games from this android App. VIP club subscriber will be offered minimum 20% discount on in-app purchase fee.

 

4.     How can I join the VIP club? What benefit I will get if I join this club?

 

Ans. Visit http://game.robi.com.bd to download the application of Robi Game Hub. After downloading the application from WAP portal, Robi users can join the VIP club which is daily/weekly/monthly subscription model or download the on-demand games from this android App. VIP club subscriber will be offered minimum 20% discount on in-app purchase fee and also can download unlimited games.

 

5.     How can I cancel my subscription from VIP club?

 

Ans. User can send STOP GH1 for daily subscription, STOP GH7 for weekly subscription, STOP GH30 for monthly subscription to 22009 to cancel specific subscription from VIP club. Appreciate to cancel the services by using SMS deactivation keyword only.

 

Or Send UNSUB to 22009 to cancel all subscription under the code 22009.

 

Or user can cancel by visiting the App, just click on ME option & cancel the service.

 

Please note, currently common deactivation SMS keyword like – STOP ALL / ALL OFF / OFF ALL / 1111 are not working to cancel this service.

 

6.     If I have opted for the subscription option, how long does my subscription last?

 

Ans. Your subscription period will be dependent on the period you have opted for. At the end of the subscription period, your subscription will be automatically renewed.

7.     What is ‘in-app purchase? What will be the tariff for this?

 

Ans. Robi Game hub has in-app purchase option, where after downloading the games, user needs to pay/buy incentives/levels/coins etc. within the game. All Robi users can avail this offer. Tariff range will be from BDT 0.00 to 45.00 (without SD+VAT+SC). Only VIP club user will enjoy minimum 20% discount on in-app purchase.

 

8.     If I cancel the service and subscribe again, then what will be happened?

 

Ans. If you cancel the service, then you will be charged again as per subscription category (daily/weekly/monthly).

 

9.     I was subscribed with daily pack then canceled the service. Now I subscribed again in weekly pack, what will happen?

 

Ans. If you subscribe again within the previously given validity, then you will be subscribed in weekly pack after consuming your given validity and charge will be done when new validity will start. You will be notified through message when weekly fee will deduct.

 

10.  What is the tariff of this service?

 

Ans. Find below the tariff table –

 

Package

Price

Auto-renewal

Daily

BDT 8.00

YES

Weekly

BDT 25.00

YES

Weekly non auto

BDT 25.00

no

In-app purchase (Any price within this range)

BDT 0 to 45.00

No

On-demand game (Maximum)

BDT 45.00

No

 

Note:

·         Data charge will be applicable for browsing the portal/application and downloading games.

·         5% Supplementary Duty (SD), 15 % VAT on tariff inclusive of SD and 1% surcharge on base tariff will be applicable.

 

11.  Can I get the game back once it is deleted from the mobile handset?

 

Ans. No, once the content is deleted, you need to re-download it to get it back.

 

12.  How can I contact you in case of any queries?

 

Ans.  In case of any queries you can contact us at:

Support email - gamehub.service@gmail.com

Contact no. +8801827595118 From 9 AM to 6 PM except Govt. holiday, Friday & Saturday

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THE END

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